Your small business might recognize the importance of positive Google reviews, but struggle in actually getting these reviews. This is not because your customers don’t like you or your food is bad. You probably just aren’t going about asking the right way!
Make it Personal
When it comes to getting more online reviews, personalization is key. You may have a sign in the store that says “Leave us a review on Google!” — This probably will not be effective. You need to ask customers individually, when they are IN the store, to leave you a review. Don’t pressure them, but be sure to let them know a review would mean a lot to you — “Thanks for coming in today, John! You’re one of our most loyal customers. Would you mind leaving us a review?” This lets John feel he is valued as a customer and makes him feel inclined to help your small business out.
Asking someone in person for a review is effective. But what if they leave the store and forget you asked? John is probably a busy dude, so it may be hard for him to take a few minutes out of his day and go search your business up online to leave a review. So make it easier for him! Send him a text! Text messages have a 99% open rate, compared to the 23% of emails. Giving John the same message you did in the store, via text, and adding in the link to leave a review will make it much easier for John to leave you guys a review.
Watch your traffic increase
Once the reviews start rolling in, so does the traffic (: All of your happy customers leave great reviews, which leads to more happy customers and EVEN MORE great reviews. It’s a never-ending cycle you want to be in. We can put you in the middle of that cycle. Check out a demo at https://www.revyup.com/schedule-a-demo–revyup.html